Refund & Cancellation Policy

Last updated: 29 October 2026 · Version v2.2

1. What this policy covers

1.1 This policy applies to written reports bought on LandlordAgent, which is operated by Cosmoura Marketing Private Limited. Reports are paid in advance, online through Razorpay or by bank transfer. We charge no cancellation fee.

2. Cancelling before work starts

2.1 You may cancel at any time before your order shows "In progress" on your private order page. We refund the full amount you paid.

2.2 If you have not paid yet, simply do not make the transfer. We do not start work on unpaid orders and may close them.

3. Cancelling after work has started

3.1 Once research has started you may still cancel at any time before the report is delivered, and we refund the full amount. We do not charge cancellation fees.

3.2 Once a report has been delivered, the service is complete and section 6 applies.

4. When we cannot do the work

4.1 If we cannot prepare the report, for example because the property cannot be identified or assessed from the information and public records available, we will tell you in writing and refund the full amount.

4.2 If we refuse or stop an order under our Terms of Service, we refund the full amount for work not delivered.

5. Late delivery

5.1 If we do not deliver within the time stated for your report (excluding any time we were waiting for information from you, and events beyond our reasonable control), you may choose either a full refund or to wait for the report.

6. Problems with a delivered report

6.1 A delivered report cannot be refunded simply because you disagree with its conclusions, or because the market changes later.

6.2 If a delivered report is materially deficient, for example it is about the wrong property, leaves out a section promised in the report's description without explaining why, or contains a significant factual error that can be shown from the sources, tell us within 30 days of delivery. We will first correct it free of charge. If we cannot correct it within 7 working days, we refund the full amount.

7. How to ask for a refund

7.1 Email info@landlordagent.in from the email address on the order, with your order reference (it starts with LA-RPT) and the reason. We acknowledge refund requests within 48 hours and give each a complaint reference.

8. How refunds are paid

8.1 We initiate an approved refund within 7 working days of approval, back to the source of the payment:

• Online payments (Razorpay): refunded to the same card, UPI account, bank account or wallet you paid with. After we initiate it, banks and card networks usually take a further 5 to 7 working days to show the credit, and sometimes longer.
• Bank transfers: refunded by bank transfer to the account the payment came from. If that account cannot receive the refund, we will ask you in writing for another account in your own name.

8.2 Where a GST tax invoice was issued (we issue it electronically, by email, after payment), we issue a credit note for the refunded amount, also by email. Bank charges on international transfers cannot be refunded.

8.3 Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

Related policies

• Terms of Service
• Privacy Policy
• Refund & Cancellation Policy
• Disclaimer
• Grievance Redressal