Grievance Redressal

Last updated: 29 October 2026 · Version v2.2

1. Grievance Officer

1.1 Cosmoura Marketing Private Limited has appointed a Grievance Officer for consumer complaints and for questions and complaints about personal data.

Name: Grievance Officer
Designation: Grievance Officer, Cosmoura Marketing Private Limited
Email: info@landlordagent.in
Postal address: Cosmoura Marketing Private Limited, 295, Block C, Sushant Lok III, Sector 57, Gurugram, Haryana 122003, India

1.2 We support customers by email and post only. We do not offer telephone or WhatsApp support, and we will never call you to ask for payment or banking details.

2. How to raise a grievance

2.1 Email the Grievance Officer with your name, the email address you used with us, your order reference (if any), what went wrong and what you would like us to do. You may attach screenshots or documents.

2.2 For data rights (access, correction, erasure, nomination or withdrawal of consent), write from the email address you used with us so we can confirm it is you.

3. Our timelines

• We acknowledge every complaint within 48 hours of receipt and give it a complaint reference number so you can track it.
• We resolve consumer complaints, and grievances about personal data, within one month of receipt.

3.1 These timelines follow Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. They are also well within the outer limit of ninety days set for data grievances by Rule 14(3) of the Digital Personal Data Protection Rules, 2025.

4. If you are not satisfied

• Consumer complaints: you may contact the National Consumer Helpline (consumerhelpline.gov.in) or file a complaint before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 (e-daakhil.nic.in).
• Personal data: after using our grievance process, as section 13(3) of the Digital Personal Data Protection Act, 2023 requires, you may complain to the Data Protection Board of India once the relevant provisions are in force.

Related policies

• Terms of Service
• Privacy Policy
• Refund & Cancellation Policy
• Disclaimer
• Grievance Redressal